Warranty Terms and Conditions
Philips Water products are designed and produced to the highest standards, aiming to provide products with excellent performance, simple operation, and easy installation. If you encounter any problems when using the product, we recommend that you first refer to the user manual or the support section of this website. (Depending on the product category) You can find downloadable user manuals, FAQs, introductory videos or support forums.
In the unfortunate event of a product malfunction, please notify us within the warranty period. Philips Water will arrange free repair service for your Philips water purification product, provided that the product has been used in accordance with the instructions in the user manual (e.g., used in an appropriate environment). For some product categories, the warranty is provided by Philips' partner companies. Please refer to the documents accompanying the product for details.
This document applies only to consumer products. Warranty terms of the sales or purchase agreement apply to professional products.
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Philips Water Solution Warranty Period
- Water Purifiers and Filtration Systems (excluding filter cartridge replacement): 24 months
- Water Dispensers and Soda Makers (excluding replacement CO2 cylinders): 24 months
Maintenance terms
To ensure you enjoy global warranty service, please present the original purchase invoice for verification. The warranty period starts from the purchase date listed on your proof of purchase. The warranty period for different product categories is listed in the "Warranty Period" section. If you require service but have lost your proof of purchase, the warranty period will be calculated from the manufacturing date displayed on the product or the production date derived from the serial number, for a duration of three months. If you require product service but the product does not have a production date or serial number, a valid proof of purchase must be provided. If repair is not possible or commercially viable, Philips will endeavor to arrange for a replacement with a new or refurbished product of the same model or similar functionality. Philips reserves the final right to decide on product replacement arrangements. Whether after repair, firmware upgrade, or product replacement, the product warranty period will still be calculated from the original product's purchase date.
Situations Not Covered by Warranty
The warranty does not cover losses resulting from product damage (including but not limited to data loss or loss of income), nor does it compensate for expenses arising from product maintenance to be performed by the user, such as regular maintenance, installation of firmware updates, or data storage or recovery.
The warranty does not cover or apply to the following situations:
- The proof of purchase has been altered in any way or is unlawful.
- The model, serial number, or production date on the product has been altered, removed, or is unlawful.
- The retailer or distributor is unauthorized by Philips or unknown (e.g., sellers on online auction websites).
- Repairs or product modifications have been carried out by unauthorized service agencies or individuals.
- Damage caused by excessive use beyond the intended purpose.
- The product is used for commercial purposes.
- Damage caused by misuse of the product or environmental conditions, not in accordance with the product user manual.
- Damage caused by connecting peripherals, additional equipment, or accessories not recommended in the user manual.
- Damage to the unit, including but not limited to damage caused by animals, lightning, abnormal voltage, fire, natural disasters, transportation, or flooding. (Unless the user manual explicitly states that the product is washable).
- Normal wear and tear, or consumable parts that are by nature replaceable (e.g., vacuum cleaner dust bags or filters).
- Conditions that may arise when you import the product, where the product is not designed, manufactured, or approved for use in the country where you use it, leading to malfunction.
- The product malfunctions due to issues with logging in to or connecting with service providers, such as interference encountered when logging into a network (e.g., cable TV, satellite, or internet), subscriber or corresponding subscriber line errors, local network errors (cables, file servers, subscriber lines), and transmission network errors (interference, disruption, errors, or poor network quality).