1.      Philips UTS water purifier system installation shall be conducted during working hours. If non-working hours installation is required and subject to availability, additional fee will be charged.  Please refer to the additional charges table below.

Working Hours：Monday – Saturday 9:30 a.m. - 1:00 p.m. ; 2:00 p.m. - 5:30 p.m. (No service on Sunday and Public Holidays)

*Our representative will contact customer via WhatsApp or phone call within the next working day after purchase for requesting the site photographs and details of the installation site for suitability assessment. Once confirmed feasible, installation date will be scheduled, generally within 7 to 10 working days from the confirmation date.

 

2.      Installation of the product shall be within 1 meter from the water source, otherwise additional charge may incur.

 

3.      Basic installation fee is HK$650 per set for RO Under-the-sink WaterPurifier and HK$580 per set for non-RO Under-the-sink Water Purifier, payable in cash by customer to our technician upon completion. Fee includes hole drilling on kitchen countertop. Additional charge will incur if hole drilling on concrete layer is required. Customer shall appoint an independent 3rd party to drill a new hole on the countertop in advance if the countertop is made of fragile materials such as glass, ceramic, or crystal. Please contact our Customer Service Hotline at (852) 3188-4987 to check the hole diameter. 

 

4.      If customer insists to carry out the hole drilling procedure on countertop made with fragile materials by our technician, we will not be liable for any damages caused. If either customer or our technician were
not aware of the fragility of the countertop materials and the hole drilling procedure has been conducted, or under any other circumstances whatsoever, Century Field Int’l Ltd.’s maximum liability will be HK$2,000 per incident for any damages caused. 

 

5.      To the avoidance of doubt, please contact our Customer Service Hotline at (852) 3188-4987 for initial feasibility assessment prior to purchase.

 

6.     For RO purification system, prior to installation, an on-site check by our technician must be conducted for feasibility assessment.  A fully refundable site visit fee of HK$180 will be payable to our technician by cash for the visit and shall be refunded once upon successful installation of the system within 6 months from the site-check date. Unless proper individual power socket and drainage pipe are already in place inside the under-sink cabinet, additional charge will incur for the required electrical and plumbing work.  This charge will be quoted separately and payable to our technician upon completion.

 

7.      If installation has to be re-scheduled due but not limited to below circumstances, new schedule shall be arranged within 10 working days after the original date of installation or on a mutually agreed date:

- By customer’s request, typhoon signal 8 or above, black rainstorm warning signal, or severe weather conditions

 

8.      Our technician will measure the water pressure on site before installation.  If the water pressure
is over 0.4 MPa, we recommend to install a pressure-reducing valve to protect the product (additional charge will incur).  If customer decides not to install the pressure-reducing valve, we will not be able to provide warranty for the product and shall not be liable for any damages caused to the product, the premises, its surroundings and any other facilities.

9.     We will not be liable to any damages and losses caused by installing our product to existing faucet, water filtration system, or any other kitchen equipment.  Except our product, we will not provide any service to other facilities or equipment. 

10.   Please handle the product with care and only appoint qualified technician for repair and maintenance.  We will not be liable for any damages caused to the premises, its surroundings and any other facilities for mis-use, mis-handling or improper maintenance to the product.  In any circumstances, our maximum liability will be HK$2,000 per incident for any damages whatsoever caused.

11.   Terms and conditions subject to change at any time without prior notice and we reserve the right to make the final decision in case of any disputes.  For enquiries, please contact our hotline at (852) 3188-4987.

Additional Charges: Item and Fee (HKD)

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On-site check (for RO purification system, one-time refundable upon successful installation within 6 months from site check date):

HK$180/visit

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Old filtration system or other equipment removal:

Starting at $200/unit

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Hole drilling in a concrete layer up to 3 inches thick:

HK$350/hole (up to 3 inches thick)

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Installation sites in remote areas or outlying islands (such as Cheung Chau, Lamma Island, Lantau Island, Ma Wan, and Discovery Bay):

HK$300

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Sites only reachable by staircases (over 5 steps):

HK$50/floor (maximum HK$150)

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Change in date or time of installation/site visit (less than 3 working days notice):

HK$150/change

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Revisit due to customer’s request:

HK$150/visit

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Installation of pressure-reducing valve:

HK$100 (includes labor and parts)

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Relocation of installed product / additional parts / additional plumbing works / additional electrical works:

To be quoted separately